Refund Policy - SpotBuy

At SpotBuy, we aim to ensure complete customer satisfaction with every order placed on our platform. If you are not entirely satisfied with your purchase, our refund policy outlines the scenarios under which you may be eligible for a refund and how to request one.

Refunds are applicable in cases where items delivered are damaged, expired, missing, or significantly different from the product listed. To be eligible, customers must report the issue within 24 hours of delivery through the SpotBuy app or by contacting customer support with valid evidence, such as photographs or video recordings.

If your order is canceled before dispatch, a full refund will be processed automatically to your original mode of payment. In case of failed deliveries due to merchant or system errors, refunds will also be issued in full. However, if an order is canceled after being dispatched, refund eligibility will depend on the nature of the product and the reason for cancellation.

Perishable goods such as dairy, bakery, or vegetables are non-refundable unless they arrive damaged or spoiled. Non-perishable items may be refunded if returned in unused and original condition within the acceptable time frame.

Refunds, once approved, are processed within 5–7 business days. In the case of cash-on-delivery (COD) orders, refunds will be issued as store credits or through bank transfer upon verification.

Repeated or fraudulent refund claims may result in account review or suspension. SpotBuy reserves the right to deny refund requests that do not meet policy conditions.

For any refund-related issues, please contact us at: 📧 [email protected] | 📞 +91-7972757548