1. Acceptance of Terms: By accessing or using SpotBuy, you affirm that you have read, understood, and agree to comply with the Terms and Conditions set forth herein. SpotBuy is a hyperlocal delivery service platform that connects users with nearby stores for the quick delivery of essential goods. This agreement governs your use of the platform and establishes a legal relationship between you and SpotBuy. It is essential that you read and understand these terms thoroughly, as continued use of our services indicates your full agreement. These terms are applicable to all users, including customers, shopkeepers, delivery personnel, and employees. Any breach or violation of the terms may lead to account suspension or termination and, in some cases, legal action. SpotBuy reserves the right to update or modify these terms at its discretion, with or without prior notice to you. We encourage users to review these terms regularly to remain informed of any changes. If you do not agree to these terms, you should not use our platform. This agreement extends to all services offered by SpotBuy, whether through our website, mobile application, or other mediums. Your engagement with SpotBuy is entirely voluntary, and it is your responsibility to adhere to these terms once registered. Our goal is to offer a seamless, efficient, and reliable service experience while ensuring legal compliance and user safety.
2. Eligibility: SpotBuy services are available only to individuals who are at least 18 years of age or have reached the legal age of majority in their jurisdiction. By registering and creating an account, you confirm that you meet these eligibility requirements. This is a mandatory condition for access to SpotBuy’s services to ensure that all transactions conducted on the platform are legally binding and that users have the necessary capacity to make responsible decisions. If you are registering or using SpotBuy on behalf of a company, organization, or other legal entity, you warrant that you have the authority to act on its behalf and to bind the entity to these terms. SpotBuy reserves the right to refuse service, suspend accounts, or revoke access to users who provide false information, fail to meet eligibility requirements, or are found in violation of local laws and regulations. Ensuring user eligibility is not only a matter of legal compliance but also essential for maintaining a secure and trustworthy marketplace. Misrepresentation of age or authority may result in the deactivation of your account and legal repercussions. If you are under the age of 18, or the legal age of majority in your area, you are not permitted to access SpotBuy’s services in any capacity, and any such usage will be considered unauthorized.
3. Account Registration: In order to utilize the full range of services offered by SpotBuy, users are required to create a personal account. This involves submitting personal information such as your name, mobile number, delivery address, and a secure password. You are solely responsible for ensuring that all information provided during registration is accurate, current, and complete. SpotBuy relies on this information to process orders, verify user identity, and ensure seamless transactions. Any inaccuracies or omissions may lead to failed deliveries, security issues, or account deactivation. Once your account is created, you are also responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your account. If you suspect unauthorized use or a breach of your account, it is your responsibility to notify SpotBuy immediately. SpotBuy reserves the right to suspend or terminate accounts that are found to be fraudulent, inactive, or in violation of these Terms and Conditions. By creating an account, you also consent to receive transactional messages, order updates, and promotional communications from SpotBuy. These communications are essential for operational purposes and user engagement. Maintaining an up-to-date account helps ensure a safe and efficient service for all stakeholders involved, including shopkeepers, delivery personnel, and the customer support team.
4. User Responsibilities: As a registered user of SpotBuy, you are expected to use the platform ethically, responsibly, and in accordance with all applicable laws. Your primary responsibility is to place genuine orders and provide accurate delivery information. You must ensure that someone is available to accept the order at the designated location within the stipulated delivery window. Repeated order cancellations, misuse of coupons, or attempts to defraud the system are strictly prohibited and can result in account suspension. It is also your responsibility to treat shopkeepers and delivery personnel with respect and to refrain from using abusive language or behavior. Any disputes must be addressed through official support channels. Additionally, you should regularly update your account information, such as address and payment details, to avoid service interruptions. SpotBuy expects users to act in good faith and in a manner that does not disrupt or exploit the platform. You are not permitted to reverse-engineer, tamper with, or misuse any part of the application. Any illegal, fraudulent, or unauthorized activity will be reported to the appropriate authorities. By using SpotBuy, you agree to these responsibilities and understand that your cooperation is essential to the smooth functioning of the entire service ecosystem. SpotBuy reserves the right to take corrective measures, including account suspension, in case of non-compliance.
5. Shopkeeper Obligations: Shopkeepers are crucial stakeholders in the SpotBuy ecosystem. As a shopkeeper, you are required to list accurate product information, including name, quantity, price, and availability. You must ensure that your stock levels are updated in real-time to avoid failed or delayed orders. All products must meet quality and safety standards, especially perishable and consumable items. The packaging must be secure and hygienic, and the contents must be as described in the order. Shopkeepers must confirm orders promptly and have them ready for pickup within the defined time frame. Consistent delays, order cancellations, or customer complaints may result in a review of your store's status on the platform and potential removal. You are also expected to provide timely responses to customer queries or disputes related to the product. SpotBuy encourages transparency and professionalism at all levels, and shopkeepers must conduct their business in a lawful and ethical manner. Any form of manipulation, such as inflating prices, tampering with goods, or refusing legitimate orders, will lead to penalties and possible delisting. SpotBuy reserves the right to audit shopkeeper activity and enforce compliance measures as needed. Your cooperation is vital for maintaining customer trust, ensuring quick deliveries, and upholding the platform’s standards of service.
6. Delivery Partner Responsibilities: Delivery partners are the backbone of SpotBuy’s hyperlocal service and are responsible for ensuring that products reach customers safely and promptly. As a delivery partner, you must follow a strict code of conduct, including wearing appropriate attire, maintaining hygiene, and being polite during interactions with customers and storekeepers. You are expected to follow optimal delivery routes to minimize time and ensure efficiency. Additionally, the handling of goods during transit should be with utmost care, especially when transporting fragile or perishable items. It is your responsibility to confirm order pickups and mark deliveries accurately in the app. Any discrepancies or delays must be reported to SpotBuy immediately. You must also comply with all local traffic and safety laws while on duty. The use of personal vehicles must be approved and insured according to platform requirements. SpotBuy does not tolerate theft, misconduct, or manipulation of delivery data. In case of customer disputes or failed deliveries, cooperation with the support team is mandatory. Repeated complaints or policy violations may lead to suspension or termination from the platform. SpotBuy values and rewards consistent and professional delivery behavior through ratings and earnings incentives. As a representative of SpotBuy on the ground, your conduct directly influences customer satisfaction and trust.
7. Payments and Transactions: SpotBuy offers a variety of secure payment methods including credit/debit cards, UPI, wallets, and cash on delivery. All transactions are encrypted using industry-standard security protocols to safeguard user information. Payments to shopkeepers and delivery personnel are settled on a regular basis after deducting applicable service charges, commissions, or taxes. It is important that all users—be it customers, shopkeepers, or delivery partners—provide valid financial information and comply with transaction regulations. In case of payment failures due to gateway errors or internet issues, users are advised to contact customer support immediately with transaction details. SpotBuy does not bear liability for third-party payment gateway outages but will make reasonable efforts to resolve disputes amicably. All payments made on the platform are recorded and stored securely for audit and reconciliation purposes. Any attempt to falsify transactions, exploit payment systems, or use stolen financial information will result in legal consequences and immediate account suspension. For cash on delivery, the delivery partner is accountable for collecting the correct amount and submitting it as per SpotBuy’s policies. Payment discrepancies or disputes must be reported within 48 hours. Transparency in transactions fosters trust, accountability, and smooth financial operations across the ecosystem.
8. Refunds and Cancellations: SpotBuy has a structured and transparent refund and cancellation policy to ensure customer satisfaction while minimizing losses for shopkeepers and delivery personnel. Users may cancel their orders within a limited time after placement, provided the order has not been processed or dispatched. Once an order is out for delivery, cancellation requests are generally not entertained, except in cases involving damaged goods, wrong items, or service errors. Refunds, when applicable, are processed to the original mode of payment within 5–7 business days. Users are required to submit refund claims through the SpotBuy app or website along with valid proof such as photos or delivery records. Misuse of the cancellation feature, such as repeated order cancellations or fraudulent refund claims, may result in penalties, reduced access to offers, or account suspension. Shopkeepers and delivery partners are also expected to comply with cancellation protocols, including updating order status and providing accurate reasons. SpotBuy reviews all refund cases thoroughly to ensure fairness for all parties involved. The goal is to create a balance where customers feel protected, and merchants and riders are not unduly burdened by excessive losses. All refund or cancellation-related grievances must be raised within 24 hours of the delivery event.
9. Promotions and Offers: SpotBuy periodically runs promotional campaigns, coupon-based discounts, referral programs, and cashback offers to incentivize user engagement and platform usage. These promotional activities are subject to specific terms and conditions which may vary depending on the campaign. Users must read and understand these terms before participating. Any misuse of promotional codes—including but not limited to creating multiple accounts, sharing unique codes publicly, or exploiting system loopholes—will result in disqualification and possible account suspension. SpotBuy reserves the right to modify, withdraw, or cancel promotions at its sole discretion without prior notice. Shopkeepers and delivery partners may also participate in special incentive programs based on performance metrics, ratings, or sales targets. These programs are designed to encourage high service standards and customer satisfaction. The eligibility criteria, duration, and benefits of each offer will be clearly communicated in-app or via email. Users are encouraged to act responsibly and ethically when participating in promotions. SpotBuy will not entertain disputes regarding expired or misapplied coupons. The platform aims to deliver fair value while maintaining the integrity of its promotional system, benefiting loyal users and active participants.
10. Intellectual Property: All content on the SpotBuy platform—including text, graphics, logos, software code, icons, images, videos, and audio—is the intellectual property of SpotBuy and its licensors. Unauthorized use, reproduction, modification, or distribution of any platform content is strictly prohibited and may result in legal action. The SpotBuy name, logo, and associated brand assets are registered trademarks and may not be used without express written permission. This includes using brand assets in promotional material, on third-party platforms, or in derivative works. By using the platform, you acknowledge and agree that the services, user interface, database, and design elements are protected by applicable intellectual property laws. Content submitted by users, including reviews, images, or suggestions, becomes the property of SpotBuy, granting the company a worldwide, non-exclusive, royalty-free license to use, display, and distribute said content. This helps improve platform engagement and showcase authentic user experiences. Intellectual property protection ensures innovation, brand reputation, and trust across all users. Any attempt to replicate, copy, or exploit the platform for commercial or competitive purposes will be met with strict enforcement, including potential claims for damages.
11. Privacy Policy Compliance: At SpotBuy, protecting user privacy is a top priority. Our services are governed by a comprehensive Privacy Policy that outlines how we collect, use, store, and share your data. By using SpotBuy, you consent to the collection of personal data such as your name, contact details, address, transaction history, and app usage behavior. This information is used to fulfill orders, process payments, deliver marketing communications, and improve user experience. SpotBuy adheres strictly to data protection laws and takes robust security measures to prevent unauthorized access to your data. All data is stored on encrypted servers with limited access protocols. We do not sell or rent your information to third parties. Data may be shared with service partners only to the extent necessary for order fulfillment and service improvement. Users can access, update, or delete their personal data at any time through their account settings or by contacting support. Continued use of SpotBuy signifies acceptance of these privacy practices. Users are encouraged to read the full Privacy Policy for a deeper understanding. In case of policy updates, we will notify users via app notifications or email. We are committed to ensuring your information is handled with the utmost transparency, care, and integrity, providing you with peace of mind while using our platform.
12. Limitation of Liability: SpotBuy provides its services on an "as is" and "as available" basis, and while we strive to maintain seamless functionality, we cannot guarantee uninterrupted or error-free operations at all times. To the fullest extent permitted by law, SpotBuy and its affiliates disclaim all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. SpotBuy shall not be liable for any indirect, incidental, punitive, or consequential damages, including loss of profits, data, goodwill, or other intangible losses resulting from the use or inability to use the platform. This includes errors in delivery, delays, third-party service failures, technical issues, or security breaches. Users accept that some aspects of the service may be out of SpotBuy’s direct control, such as local shop performance or internet connectivity. In the event of a verified issue, SpotBuy may offer remedies such as refunds or discounts at its discretion. By using SpotBuy, you agree that your sole and exclusive remedy for any dissatisfaction is to discontinue using the platform. SpotBuy’s total liability, if any, will not exceed the amount paid by you for a particular order. This limitation is an essential part of our agreement and allows us to provide cost-effective, accessible services.
13. Termination of Services: SpotBuy reserves the right to suspend or terminate your access to the platform at any time, without prior notice, for any conduct that violates these Terms and Conditions, is deemed harmful to the platform or its users, or breaches applicable laws. Termination may result from fraudulent activity, abuse of services, misuse of coupons, inappropriate behavior toward staff or delivery personnel, or repeated order cancellations. Upon termination, your account will be deactivated, and any ongoing or pending orders may be canceled. You will lose access to all platform features, including saved addresses, order history, and promotional credits. Users may voluntarily terminate their accounts by contacting customer support. SpotBuy also reserves the right to retain certain data for audit, regulatory, or legal compliance purposes even after account deletion. If you believe your account was terminated in error, you may appeal the decision by writing to our support team, who will review the case. Reinstatement, if approved, will be subject to strict scrutiny and conditions. Termination safeguards the integrity and reliability of SpotBuy’s ecosystem by ensuring that users, shopkeepers, and delivery partners all operate within the boundaries of lawful and respectful conduct.
14. Dispute Resolution: SpotBuy encourages users to resolve any service-related disputes amicably through its support channels. In the event that a dispute cannot be resolved informally, it shall be submitted to binding arbitration under applicable jurisdiction laws. You agree to waive your right to a court trial or class action for any disputes arising from or related to your use of the SpotBuy platform. Arbitration will be conducted by a neutral third-party arbitrator, and the decision will be final and binding. Before proceeding with arbitration, both parties are encouraged to engage in a good faith effort to resolve the issue via mediation. Disputes may include but are not limited to, product quality issues, payment discrepancies, delivery concerns, or account-related conflicts. SpotBuy will provide all available evidence, including order logs and communication records, to support a fair outcome. Any legal fees or costs incurred as a result of false or frivolous claims may be recovered from the offending party. This dispute resolution clause ensures that issues are resolved efficiently, privately, and fairly, minimizing disruption to the platform and its users. SpotBuy believes in transparency, and our support team remains committed to protecting the rights of both consumers and partners in a professional and impartial manner.
15. Governing Law: These Terms and Conditions, and any disputes or claims arising out of or in connection with them, shall be governed by and construed in accordance with the laws of India. By using SpotBuy, you agree that the laws of the jurisdiction in which SpotBuy operates will apply regardless of your geographic location. This ensures uniformity in legal proceedings and provides a consistent framework for dispute resolution. Any legal proceedings arising under these terms must be brought in the courts located in Pune, Maharashtra, India, and users consent to the exclusive jurisdiction of these courts. SpotBuy complies with all local, state, and national laws relevant to e-commerce, consumer protection, digital transactions, and data privacy. If any provision of these terms is held invalid or unenforceable under applicable law, the remaining provisions will continue in full force and effect. This governing law clause is designed to provide legal clarity and predictability for all parties engaging with the SpotBuy platform. Users are encouraged to consult legal professionals for advice specific to their situations if needed. Understanding the legal basis of your agreement with SpotBuy is crucial for informed participation and responsible use of our services.
16. Contact Us: If you have any questions, concerns, or feedback regarding these Terms and Conditions, or if you need support regarding your experience with SpotBuy, you can reach out to us at your convenience. We are committed to addressing your inquiries promptly and providing you with the necessary assistance. For general queries, complaints, or legal notices, please contact us via: Email: [email protected] Phone: +91-7972757548 Customer Support Hours: Monday to Saturday, 9:00 AM to 8:00 PM Mailing Address: SpotBuy Private Limited, 60 Feet Road, Pimple Gurav, Pune, Maharashtra - 411027, India For data privacy-related inquiries or concerns regarding your personal information, please mention “Privacy Concern” in the subject line of your email. We value your trust and are here to ensure that your experience with SpotBuy is smooth, secure, and satisfactory.
